TYPES OF CARPET WARRANTIES

At the onset of the production of synthetic fiber carpets, specifically nylon carpets, manufacturers would use warranties as a differentiator for their products. It was their way of promoting the resilience and durability of their synthetic products when compared to natural ones such as wool. In simple terms, it was all a marketing strategy.

Fast forward to today and the carpet market has grown, and so have the number of warranties that come with these carpets.

It can be very confusing for a buyer, especially considering that on top of different warranties, you have to figure out which party is responsible for which. Sometimes the liability falls on the manufacturer; other times different companies might be responsible for different parts of the warranty.

The first step towards figuring out the fine print is in understanding the types and basic components of these warranties.

WEAR WARRANTY

This is sometimes referred to as quality assurance warranty, and is a basic and standard warranty for all carpets. This is a warranty that covers deterioration of the carpet fiber. Keep in mind that this warranty doesn’t cover carpets that merely ‘look worn out’. Many manufacturers will designate a 10 percent fiber loss as a threshold.

STAIN/SOIL WARRANTY

A stain is defined as a discoloration brought about by an outside or third party substance. Soiling on the other hand is an accumulation of matter that leads to discoloration. You can learn more about the differences between staining and soiling here.

Some manufacturers will bundle staining and soiling while others separate this. It is necessary to note that some stains such as coffee, urine and even bleach might void your warranty, so be sure to read the fine print and between the lines.

APPEARANCE WARRANTY

Also known as a texture retention warranty, this is a warranty that you should definitely consider when purchasing your carpet. This warranty gives you the assurance that your carpet will not lose its original appearance or texture due to untwisting of carpet fibers.

The texture of carpets is a result of the weaving and twisting together of carpet fibers. When these come undone, then the texture is lost. A manufacturer who gives an appearance warranty has confidence in the quality of their carpet’s texture.

FADE-RESISTANCE WARRANTY

This is pretty straightforward. Carpets will fade when exposed to direct sunlight and pollutants. Manufacturers will protect against this fading with the fade resistance warranty. However, it is important to note that you have to ensure this warranty is not voided by protecting your carpet against direct sunlight.

MATTING/CRUSHING WARRANTY

If you are worried about your carpet’s fibers getting stuck together and the pile flattening, get yourself a carpet with a matting and crushing warranty. While similar in some ways to appearance warranty, the matting and crushing focuses on these stwo things. Matting and crushing may be caused by unraveling fibers, which is the manufacturer’s fault.

In the event where the carpet has been exposed to moisture and foot traffic that is not intended for that sort of carpet, this warranty becomes void.

As a buyer, warranties are a great way to get assurance from the seller that the carpet you are taking home is going to last. It is important to understand each specific warranty so you know what’s covered and what can void it.

To ensure your carpet warranty remains in effect, be sure to schedule deep carpet cleaning once every 12-18 months. For the best results, call Chem-Dry of Bexar County in San Antonio. Our service helps extend the lifetime of carpet and won’t jeopardize your warranty.